Shipping policy

Shipping Policy

At Ergo Aura, we want your comfort essentials to reach you as quickly and smoothly as possible. Please review our shipping details below.

Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

Shipping Time
Once your order has shipped, you can expect delivery within 3-8 business days within the United States. Delivery times may vary slightly depending on your location and local carrier conditions.

Shipping Costs
Shipping costs are calculated at checkout based on your order and location. [Orders over $50 qualify for free shipping.] If free shipping is not applied, standard shipping rates will be displayed before you complete your purchase.

Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.

Delays
While we do everything we can to ensure timely delivery, occasional delays may occur due to high demand, weather conditions, customs processing, or carrier issues beyond our control. We appreciate your patience and will keep you informed if any significant delays arise.

Lost or Missing Packages
If your tracking shows your order as delivered but you have not received it, please check with neighbors or your local carrier first, then contact us at ergoauracomfort@hotmail.com  so we can help resolve the issue.

Questions?
If you have any questions about your shipment, feel free to reach out to us at ergoauracomfort@hotmail.com. We're happy to help.