Privacy Policy

Privacy Policy

At Ergo Aura, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect
When you visit our site or place an order, we may collect:

  • Contact information (name, email address, shipping/billing address, phone number)
  • Payment information (processed securely through our payment providers — we do not store your full card details)
  • Order history and preferences
  • Device and browsing information (IP address, browser type, pages visited) via cookies and similar technologies

2. How We Use Your Information
We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your order, account, or customer service requests
  • Send marketing emails (only if you've opted in) about new products, promotions, or updates
  • Improve our website, products, and customer experience
  • Prevent fraud and ensure the security of our site

3. Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyze site traffic. You can disable cookies through your browser settings, though some features of our site may not function properly as a result.

4. Sharing Your Information
We do not sell your personal information. We may share your information with trusted third parties who help us operate our business, including:

  • Payment processors (e.g., Shopify Payments, PayPal) to securely process transactions
  • Shipping and fulfillment partners to deliver your order
  • Marketing and analytics platforms (e.g., Meta, TikTok, Google Analytics) to help us understand site performance and show relevant ads

These third parties only receive the information necessary to perform their services and are required to protect your data.

5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights
Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications at any time
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us at ergoauracomfort@hotmail.com.

7. Data Security
We use industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at ergoauracomfort@hotmail.com.